The 10th edition of the Nigeria customer experience management conference is scheduled to hold on the 6th of October 2022 during the international customer service week, this year’s edition will hold in Abuja and the conference is mostly held between Lagos and Abuja according to the organizers.
According to the organizer,Nigeria Customer Service Awards Limited,this year’s edition is scheduled to hold at the prestigious Barcelona Hotel located in the heart of the federal capital territory Wuse 2 Abuja.
The conference is mostly attended by Customer experience experts, Marketing Managers, Human Resources Managers and Chief Executive Officers etc., the conference helped organizations to have first-hand information on the state of customer experience in Nigeria, the trends in the CX industry and how it can help to improve company’s reputation and bottom line.
This 2022 edition theme is: Maximizing Customer Data Analytics in Nigeria, beyond global customer experience management, Nigeria has its peculiarities at it concern service delivery and Nigeria’s customer attitude towards turnaround time, service delivery processes and attitudes.
The conference registration details can be seen on www.nigeriacustomerserviceawards.com, other edition has been a testimony for the attendees as it has helped them to understand the customer experience in Nigeria and ultimately manage customer journey in their organizations through effective customer journey mapping.
Dr. Aliyu O.Ilias,Convener of the Conference,who is also the CEO,Nigeria Customer Service Awards Limited ,said status of the best customer experience companies will also be unveiled at the conference by the Nigeria mystery shoppers provider www.mysteryshoppers.org.ng. It is tag Nigeria Customer Service Awards.
Aliyu said “There is also space for partnership and advert, it pays to identify with the customer experience organizations in Nigeria.
“This event is in its 10th Edition in Nigeria, it has deepened the importance of customer service week which most organizations now embrace, and also customer experience management in Nigeria, it has exposed and trained customer experience staff across all the sectors of the Nigerian economy.
“If you are a customer experience staff in Nigeria or a customer-centric company, you will not want to miss the 2022 Nigeria customer experience conference scheduled to hold on October 6th at the Barcelona Hotel Wuse 2 Abuja”.
The organizer, Nigeria Customer Service Awards Limited is a customer service and experience company that focused on customer service training and research
