The Corporate Affairs Commission has been applauded for excellent service delivery as the World Celebrate 2024 Customer Service Week with the theme “Above and Beyond.”.
The Service Compact with All Nigerians (SERVICOM), Nigerian Bar Association (FCT) Branch, and Institute of Chartered Secretaries and Administrators of Nigeria (ICSAN) Abuja Branch unanimously gave the commendation today in Abuja during the celebration of the 2024 Customer Service Week.
The National Coordinator/CEO SERVICOM Nnenna Akajemeli spoke extensively on their activities vis-à-vis the Customer Service Week and applauded CAC for being the most innovative parastatal.
Represented by Rose Elijah Nkechi, the Servicom Executive added that digitalisation of operations and excellent service delivery earned the Commission two awards during the 2023 performance evaluation for MDAs.
In their separate contributions, Chioma Angela Okeke, Chairman, ICSAN (FCT chapter), and Theresa Adamu Nuntu, who represented the NBA FCT Branch, applauded the Commission for excellent service delivery.
They equally praised the good working relationship between them and the Commission and therefore urged it to sustain the tempo by ensuring greater efficiency.
In his remarks, the Registrar General/CEO CAC, Hussaini Ishaq Magaji, SAN, highlighted the existence of three principal stakeholders in organisations, whether private or public, vis-à-vis the owner, employees, and customers.
He therefore stressed that among the three categories, the customer is the most important valuable asset and backbone of its sustenance.
Hussaini Ishaq Magaji said in view of the importance of the customer in any organisation, the United Nations earmarked the second week in October each year to celebrate and appreciate the customers and employees involved in the customer service delivery chain, particularly frontline officers.
“The 2024 Customer Service Week theme demands that excellent customer service organisations like the CAC should tailor their services above and beyond the customers’ expectations” He stated.
He therefore stressed that the 2024 theme reminded the Commission of its responsibility of not only creating customers but keeping them for life.
The Registrar-General noted that in line with his 4-point agenda, an extra reward system has been introduced for staff to encourage them to work even while on off-duty days.
According to him, in order to ensure regular, robust engagement with customers and enhance service delivery, the Commission deployed customer relationship management (CRM) amongst other services.
The highpoint of the occasion was the cutting of the Customer Service Week cake performed by the NBA FCT Branch , ICSAN FCT Chapter, and Servicom, assisted by CAC Management.
Similar celebrations were also held in all CAC offices across the country.
CAC News reports that between 7th and 10th October 2024, the Commission will be entertaining physical complaints and enquiries from customers within its premises with a view to providing prompt resolutions.
