The Corporate Affairs Commission (CAC) has announced the activation of a reinvigorated feedback module on its Customer Relationship Management (CRM) to enhance customer experience.
The Registrar-General/CEO CAC, Hussaini Ishaq Magaji disclosed this landmark achievement as the Commission continues to celebrate the 2024 Customer Service Week with the theme “Above and Beyond.”.
Hussaini Magaji revealed that the automated feedback module of the call centre will enable customers to relate their service experiences back to the commission through the platform.
He added that the Customer Service Department will collate the feedback, analyse it, and provide speedy resolution to noticeable challenges.
He therefore used the forum to reaffirm his commitment to excellence, continually enhance user experience, and offer seamless services in line with global best practices.
