The Nigerian Communications Commission (NCC) has outlined its strategic priorities for 2026, with a renewed commitment to delivering improved Quality of Experience (QoE) for telecom consumers across the country.
In a New Year message titled “2026: Delivering Better Quality of Experience to the Nigerian Consumer,” the Executive Vice Chairman and Chief Executive Officer of the NCC ,Dr Aminu Maida said achieving better service outcomes would require collective effort from operators, infrastructure providers, government institutions and security agencies.
The EVC emphasised that the Commission would continue to listen closely to consumers through sustained outreach, stakeholder consultations and data-driven monitoring, stressing that consumer feedback remains central to regulatory actions.
“We will continue to listen closely through consumer outreach, stakeholder consultations, and data-driven monitoring. Our expectation this year is clear: measurable improvement in consumer experience,” the NCC chief stated.
The Commission encouraged telecom consumers to actively utilise official complaint channels and provide clear details when reporting service-related issues, noted that accurate feedback enables faster intervention and resolution. Operators were also urged to engage proactively with the regulator, share accurate information and act swiftly when service challenges arise.
According to the NCC, key sector priorities for 2026 include the regular publication of industry performance insights, enhanced protection of Critical National Information Infrastructure (CNI), improved power resilience and energy efficiency, and stronger collaboration with subnational governments to address right-of-way challenges and deployment bottlenecks.
The Commission noted that ongoing collaboration with the Office of the National Security Adviser (ONSA) and the Nigeria Security and Civil Defence Corps (NSCDC) has strengthened coordination, rapid response and infrastructure protection nationwide, helping to reduce vandalism, theft and service disruptions.
In addition, the NCC reaffirmed its commitment to fair, reasonable and non-discriminatory regulation, assuring operators of transparent regulatory processes, improved efficiency in licensing and approvals, structured stakeholder engagement and firm but proportionate enforcement of service quality and consumer protection obligations.
Dr Aminu Maida expressed appreciation to Nigerian consumers for their patience and vigilance, describing public feedback as a critical driver of sector improvement.
“To Nigeria’s consumers, thank you for your patience and for holding all of us accountable. Your feedback strengthens the sector,” he said.
He also commended telecom operators and industry partners for their continued investment, innovation and the dedication of thousands of Nigerians working daily to keep networks operational, often under challenging conditions.
“To operators and industry partners, thank you for the investment, innovation and the thousands of Nigerians working daily to keep networks running,” the EVC added.
The message concluded with goodwill to stakeholders across the sector, as the Commission expressed optimism for a more resilient, efficient and consumer-focused communications industry in the year ahead.
“We wish you a peaceful, productive and prosperous New Year,” the NCC chief said.
