The Nigeria Customs Service (NCS) has announced the successful resolution of a recent system glitch that disrupted the transmission of Product Certificates and SONCAP documents required for Pre-Arrival Assessment Report (PAAR) processing.
In a statement issued on August 7, 2025, by the National Public Relations Officer, Assistant Comptroller Abdullahi Maiwada, PhD, the NCS explained that the delay stemmed from technical integration challenges encountered during the onboarding of the Standards Organisation of Nigeria (SON) onto the B’Odogwu platform on July 23.
The glitch had affected importers and licensed customs agents, who experienced difficulties accurately capturing key documents including Form M, PAAR, and the Single Goods Declaration (SGD).
“Specific issues ranged from limited space for trader names, incorrect data formatting, missing 10-digit product codes, ambiguous error prompts, and difficulties linking Tax Identification Numbers (TIN) to trader profiles,” Maiwada stated.
While the NCS promptly addressed its end of the disruption, additional coordination with SON was required to completely restore seamless operations. According to the Service, full resolution was achieved as of Wednesday, August 6, 2025, and all affected transactions are currently being cleared.
To enhance stakeholder experience, the NCS has deployed the B’Odogwu platform nationwide across its four zones (A, B, C, and D) and stationed trained officers at various commands to offer real-time technical support.
The Service reaffirmed its commitment to transparency, collaboration, and continuous stakeholder engagement, noting that regular training sessions are being held to build user capacity and address emerging challenges on the new platform.
