The National Identity Management Commission (NIMC) has issued a public advisory, cautioned users of its self-service portal for National Identification Number (NIN) data modification to strictly adhere to access protocols to avoid account lockout.
In a statement signed by Dr. Kayode Adegoke, Head of the Corporate Communications Unit, and released on Thursday, August 7, 2025, the Commission outlined key guidelines that must be followed when accessing the self-service modification platform.
NIMC explained that each user’s self-service account is tied to a specific browser and device used during initial registration. As a result, attempts to log in from a different browser or device may lead to access issues.
“Clearing your browser cache can reset the configuration and potentially lock your account,” the statement warned, adding that users in such cases must go through an unlinking process to restore access.
Furthermore, NIMC disclosed that users are allowed a maximum of five (5) unlock attempts, beyond which no further requests will be processed.
“These measures are part of our commitment to safeguarding users’ identities and ensuring secure and reliable service delivery,” the statement emphasized.
NIMC urged all users to strictly follow the outlined instructions to avoid unnecessary delays or disruptions in modifying their NIN data.
For further assistance, users are encouraged to contact NIMC’s customer support at nimccustomercare@nimc.gov.ng.
