The Corporate Affairs Commission (CAC) has dismissed recent media reports alleging poor service delivery and technical inefficiencies on its newly deployed Artificial Intelligence-powered registration portal.
In a statement issued on Sunday, 20th July 2025, and signed by the Commission’s Management, the CAC described the report published by Premium Times on 19th July 2025 titled “Lawyers decry CAC’s AI portal, cite challenges” as misleading and filled with unfounded claims capable of distorting public perception.
The Commission clarified that contrary to the claims, it has made significant strides in enhancing its service delivery through the Intelligent Companies Registration Portal (ICRP), which it said processes over 11,000 applications daily.
“On Friday, 16th July 2025 alone, a total of 8,000 name reservation requests were received and processed within the same day, a feat that used to take at least two weeks,” the statement noted.
Addressing concerns about the National Identification Number (NIN) verification, the Commission explained that while instant registration via NIN was introduced on 30th June 2025, technical glitches from the National Identity Management Commission (NIMC) portal affected the functionality. CAC said it had since adopted alternative verification methods to ensure uninterrupted service delivery.
In response to payment issues raised in the report, the Commission disclosed that it has already initiated a request for the inclusion of additional payment gateways to facilitate smooth financial transactions. It also confirmed its existing integration with key service providers such as Remita for stamp duty and other statutory payments.
The Commission emphasized that the ICRP is compliant with the Nigeria Data Protection Act 2023, noting that advanced security features like the use of One-Time Passcodes (OTPs) have been introduced to protect user accounts and prevent third-party access.
Additionally, the Commission highlighted that the ICRP saves customers money by allowing them to confirm name availability before making payments, a move aimed at reducing cost and enhancing customer satisfaction.
Acknowledging that system upgrades and transitions often come with challenges, the CAC expressed appreciation for the feedback received from stakeholders and assured that all concerns are being addressed in its bid to achieve optimal portal performance.
“The CAC remains committed to customer-centric reforms and efficient service delivery that align with global best practices and support the ease of doing business in Nigeria,” the statement concluded.
