Tag: Data Analytics

Why Data Analytics is essential For Call Centres

Emporium Reporters

The process of interacting with customers comes with a lot of advantages if the customer data analytics is properly harnessed, in the customer service awards limited customer experience training Abuja Nigeria, the need for proper data analytics mostly takes the front burner.   Customer analytics according to customer service awards limited helps to identify gaps in service delivery, it also helps organisations to spend less time on repetitive activities that keep occurring over time by providing a lasting solution, more the best mystery shopping company in Nigeria, Nigeria mystery shoppers…

Data Analytics a tool for decisions making in Business

Emporium Reporters

Customer data analytics help businesses or organisations get information about customer demographics, purchase history, website behaviour, product choice, and more, every business needs to learn more about their customers and how they prefer services or products and also understand customers’ buying pattern   Customer data analytics or business data analysis goes beyond just making smart marketing decisions. They can also have a huge impact on a company’s profit base.   When a business is able to understand how to satisfy customer interests and concerns, the company will be in a…