As Nigeria joined the rest of the world to mark and celebrate excellent customer service, Abuja played host to a plethora of professionals in various sectors of service at the 2017 Nigerian Customer Experience Management Conference, the fifth edition The Conference with theme: Customer Experience Management in Nigeria, had as key speakers Chiamaka Ugo-Obide, Miriam Jackson-Alero, Ijeoma Okeke and Victor Oshadare,Aliyu Ilias. The Speakers emphasized on the importance of customer journey mapping and touchpoint, customer engagement, the 21st century drivers of Contact centres and the use of data in promoting customer experience and loyalty to Service providers.
Customer service expert and convener of the Customer Experience Management Conference Aliyu Ilias opined that excellent service does not happen by chance, however, a result of an organisation’s deliberate and strategic design.Following the Conference, was the Nigeria Customer Service Awards. NCSA ceremony which according to Aliyu Ilias was a strategic move to applaud companies who have been dogged in proffering excellent service in their various sectors.
HealthPlus, Zenith Bank, Total Nigeria, DHL, Wakanow, Berger paint,Airtel,Halogen Security,Stanbic Ibtc pension,took home Awards for best in customer service and experience for the Health and well being,banking and Oil and Gas sectors respectively.Other Awardees were People’s TV,Dana Air and Vfs Global. Ilias in his speech at the event challenged other organisations to be proactive in delivering an experience to customers worthy of the consumers loyalty.
Kelechi Erondu and Kelechi Emmanuel Okeke were awarded the 2017/2018 Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities. The 2018 edition is scheduled to hold on the 4th of October in Lagos, Nigeria.