Representatives of the National Hajj Commission of Nigeria (NAHCON), led by Director Admin and Human Resources, Dr Ibrahim Sodangi, met with representatives of the Company for the Mutawwifs of Non-Arab African countries (Mu’assasa) to reconcile the Masha’ir feeding arrangement.
It would be recalled that many complaints followed this year’s feeding in Muna and Arafat that forced the Chairman of the National Hajj Commission of Nigeria, Alhaji Zikrullah Kunle Hassan to seek for refund for unsatisfactory services to the pilgrims.
It was agreed during the discussion held on Saturday 30th July that NAHCON would issue letters to State Pilgrims’ Welfare Boards and Licensed Tour Operators inviting complaints/ appraisals for feeding services rendered during the Masha’ir stay. They will have 72 hours to respond to the letter. Where no complaint is received after expiration of deadline, it will be presumed that the service was satisfactory.
The NAHCON Director, Alhaji Ibrahim Sodangi gave the representatives of the Mu’assasa the go ahead to make the necessary deductions according to complaints that would be submitted to them by the affected states once the facts are verified.
He reminded them that the Mu’assasa drafted the agreement and conditions of services with the caterers after which they signed and awarded the contract letters to the caterers therefore NAHCON expects them to do the needful in the interest of Nigerian pilgrims.
In his response, the Head of Feeding Division of the Company, Mr. Saleh Hashim Fakhrani stressed that the observation from the end users of the services(States and Tour operators) will guide in the determination of the amount due to the caterers for the Mashaeer feeding.
Following the development, letters have been sent to the state boards and tour operators for compliance.