The Nigerian Communications Commission (NCC) undertook a two-day benchmarking visit to Ghana’s National Communications Authority (NCA) last week, aimed at fostering deeper regulatory collaboration and knowledge exchange between the two sister institutions.
During the visit, both regulators engaged in strategic discussions and shared insights on key regulatory focus areas, including Quality of Service (QoS) monitoring, protection of telecom infrastructure, consumer protection best practices, and cybersecurity frameworks.
As part of the engagements, the NCC delegation toured the NCA’s Communications Monitoring Centre (CMC), which facilitates near real-time QoS performance tracking through its advanced Network Monitoring System. The team also visited the NCA’s Common Platform, a tool used to monitor the financial activities of licensed telecom operators in Ghana.
The two bodies delivered comprehensive presentations showcasing notable milestones achieved over the past decade. The NCC highlighted landmark initiatives such as the implementation of the NIN-SIM linkage policy, the deployment of its Incident Reporting Platform, and the development of regulatory frameworks for QoS, Consumer Satisfaction, and Compliance Indices. Other initiatives showcased included the Tariff Simplification initiative and the operationalisation of the Presidential Order recognizing telecom infrastructure as Critical National Information Infrastructure.
The benchmarking visit concluded with a mutual commitment to strengthening bilateral cooperation, enhancing technical collaboration, and promoting joint monitoring efforts in the evolving telecommunications landscape across the region.
