Tag: Dr Aliyu Ilias

2019 Nigeria Supply Chain Management Conference Holds In Abuja

Emporium Reporters

The 3rd edition of Nigeria supply chain management conference is scheduled to hold on 5th December 2019, at the Reiz continental hotel Abuja. The theme for this year conference is “Supply Chain Management In Nigeria: The Role of Procurement, Logistics and Inventory Management”. The Guest Speakers expected at conference are : Director General Bureau of Public Procurement, Mamman Ahmad, who will be discussing on the impact of 2007 procurement act on the Nigeria economy,Comptroller-General of Customs, Col. Hameed Ibrahim Ali (Rtd) will be discussing on the move from asycuda to…

Bespoke Apology in Customer Service By Aliyu Ilias

Emporium Reporters

Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected.   The gap between compensation and genuine apology are far apart, you may offer a fantastic compensation but if you cannot own the mistake, customers would be less satisfy, the cheapest way to turn around a bad customer experience is knowing how to apologise correctly and it is…

2018 Customer Experience Management Conference holds October

Emporium Reporters

The 2018 edition of the Customer Experience Management Conference will start from 3rd to 4th October,2018 at the Lagos chambers of commerce and industry.   According to the Convener,Dr Aliyu Ilias, the theme of the conference is centred around the digital experience,he added that the conference was a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative.   “customer service is everyone business from the janitor to the Chief executive officers.” Aliyu said.   He however stated that the two-day conference would be held during…

Application Opens for 2019 Nigeria Customer Service Ambassador

Emporium Reporters

The door for the 2019 Nigeria customer service ambassador has been opened for application and nomination, according to the Coordinator, Dr. Aliyu O.Ilias, the ambassadorship status is a platform that gives customer service and experience enthusiast in Nigeria an opportunity to be part of the process of promoting excellent customer service in Nigeria with his or her introduction of different customer service project.   The 2018 winners were kelechi okeke and kelechi Erondu, while other past winners were Seun Frank Lucas, Ebenezer Isokariari Jnr and Barr. Uju Jessica Anyiam. These…