Following the impact achieved from the past editions of customer experience management conference, BEN TV, UK. in its quest to encourage companies to deliver excellent service to customers has resolved to partner the organisers of the Customer Experience Conference and Masterclass, Nigeria Customer Service Awards Limited, for the 6th edition of the conference slated to hold during the Customer Service week from 3rd – 4thof October, 2018 at the prestigious Lagos Chamber of Commerce and Industry (LCCI) behind MKO Abiola Gardens, Alausa Ikeja, Lagos State.
BEN TV a London UK based television station with full presence in Nigeria with a core mantra of “bridging the gap”. BEN Television is the first ethnic-oriented satellite television in Europe and the World at large, it broadcast live ON BSKYB Channel 175, Startime Africa/Freeview Channel 244 and Online –www.bentelevision.com
According to the management of BEN TV, the conference is intended to bridge the gap between companies and their customers (together we bridged the gaps).
Aliyu Ilias who represented Customer Service Awards Limited www.nigeriacustomerserviceawards.com at the signing of the partnership reemphasized the need to support company to offer good customer service to customers in Nigeria. He also said a lot of companies were out of business while others were losing considerable income as a result of bad customer experience.
The theme for the 2018 Customer Experience Conference is “UNLEASHING THE DIGITAL EXPERIENCE”.
Expected speakers at the conference are Oladele Dosunmu from the UK, Titilayo Alagbe also from the UK, Servicom National Coordinator/CEO: Nnenna Akamejeli, Chiamaka Ugo-Obidike, Uwen Akajson, Ezekiel Solesi, Samuel Owoseni, Nnenna Ijeoma Okeke among others.
High tech companies with the latest tool for digital service delivery will also make significant presence at the conference to showcase their products and services
Companies are expected to have their representatives at the conference to learn how to deliver top notch customer service and the tools to use.
“It’s a must-attend for everyone dealing with clients/customers”.Ilias Aliyu stated.